Commitment and policies.
Your privacy matters.
Your privacy is important to us. When you share your personal information with CHEER Method, we treat it with care and respect. Any details you provide—such as your name, contact information, or anything shared during coaching—are used only for the purpose of delivering our services to you.
We will never sell, trade, or misuse your information. Where we use trusted third-party tools (such as scheduling, payments, or communication platforms), we ensure they meet high privacy and security standards.
You have the right to know what information we hold about you, to correct it if it’s wrong, and to ask for it to be removed. If you have any questions about how your information is handled, please get in touch—we’re committed to being open and transparent.
Our approach to AI
We occasionally use artificial intelligence (AI) tools to support our work. This may include analysing information, generating ideas, or creating supporting content. We see AI as a way to enhance creativity and efficiency and never as a replacement for human experience, judgement, or the personal connection that sits at the heart of what we do.
Your privacy matters to us. Any personal information you share is treated with the highest level of care and confidentiality. We will never sell or misuse your data. Where AI tools are used, they are applied responsibly and in ways that protect your privacy, align with our values, and deliver the best possible outcomes for you.
We’re committed to being transparent about our use of AI and will continue to update this statement as the technology evolves.
Copyright
All content on this website, including text, graphics, images, logos, and resources, is the property of CHEER method unless otherwise stated. It is protected by copyright and intellectual property laws.
No part of this website or its content may be copied, reproduced, modified, distributed, stored, or used in any form without prior written permission from the site content owners. Access to certain materials may be granted through purchase or explicit agreement, in which case usage rights are limited to the terms provided at the time.
If you wish to reference, share, or use any of our content in any way, please get in touch.
Terms and conditions for services
We like to keep things simple and fair. When you book a service with us, you’re locking in our time and expertise. That means payments need to be made on time, bookings are only confirmed once paid or agreed in writing, and refunds or cancellations follow a clear process. If life throws a curveball, we’ll work with you to reschedule where possible. Our work remains ours until it’s paid for, and we’ll always deliver with care and professionalism. The details below set out how it all works so there are no surprises.
1. Introduction
These Terms and Conditions set out the agreement between the CHEER method which is part of Reachible Limited (“we”, “our”, “us”) and the client (“you”, “your”) for the provision of services. By engaging our services, you agree to these terms.
2. Services
We agree to provide the services outlined in your service agreement, proposal, or invoice. Any variations or additional services must be agreed in writing and may incur additional charges.
3. Payments
All fees are stated in New Zealand.
Payment is required upfront before services commence.
We reserve the right to withhold delivery of work or cancel bookings if payments are not made on time.
4. Sales and Bookings
Services are subject to availability and confirmed once payment or a signed agreement is received.
5. Refunds and Cancellations
Refunds are only provided as required under the New Zealand Consumer Guarantees Act 1993 (or applicable local law).
If you cancel your booking:
More than 14 days before the start date: Full refund minus any administration fees.
7–14 days before the start date: 50% refund.
Less than 7 days before the start date: No refund.
6. Changes to Services
We will make reasonable efforts to deliver services as agreed, but reserve the right to make changes if necessary (e.g. due to illness, force majeure, or other unforeseen events). Any significant changes will be communicated promptly.
7. Client Responsibilities
You agree to:
Provide accurate information and any required materials in a timely manner.
Respond to communications promptly to avoid delays.
Use the services in a lawful and reasonable way.
8. Intellectual Property
Unless otherwise agreed in writing:
All original materials created by us remain our intellectual property until full payment is received.
Upon payment, you are granted a licence to use the deliverables for their intended purpose.
You may not resell, reproduce, or distribute our work without permission.
9. Liability
We will provide services with reasonable care and skill.
To the extent permitted by law, we are not liable for any indirect, consequential, or incidental loss or damage.
Our total liability is limited to the amount paid by you for the services in question.
10. Governing Law
These terms are governed by the laws of New Zealand (or your relevant jurisdiction). Any disputes will be subject to the exclusive jurisdiction of the courts of that country.